MYSTERY SHOPPING

The EFMP companies provide mystery shopper services across a broadening spectrum of clients which include retailers, business-to-consumer, and increasingly, on a business-to-business basis.

We measure and report covertly on customer service and sales standards at the moment of purchase or influence. Even if you have customer service processes in place for your employees to adhere to, using a mystery shopping programme gives you direct response as to how well those processes are being implemented and how your customers are be-ing received.

Mystery Shopping

Mystery Shopping



Mystery Shopping

Mystery Shopping

Clients increasingly use the feedback from the mystery shopping programmes as a vital part of their staff training. It helps easily identify patterns of consumer and staff interac-tion for each location and enables brands to raise their customer service standards across the business. The feedback collected is also effective in identifying new revenue streams that may have been over looked or not fully optimised.

The EFMP group of companies provide easy access to test new markets enabling brands to gauge market sentiment before having to fully commit to a location.

Get in touch today to discuss how we can tailor a mystery shopping programme for you that will help identi-fy new opportunities to improve customer service and increase sales.